WABA Manager - WhatsApp Business API Services
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This Privacy Policy outlines how WABA MANAGER (hereafter referred to as “the Platform”, “we”, “us”, or “our”), a proprietary product owned and operated by Business Mind Marketing FZ LLC – UAE, collects, uses, stores, processes, and protects personal and business information when you interact with our website, application dashboard, API systems, or connected software integrations.

By accessing or utilizing our services, you explicitly agree to the collection, processing, and use of data in strict accordance with the terms laid out in this Privacy Policy.

  1. Information We Collect

To provide automated marketing infrastructure, AI utilities, and communication routing, we collect the following categories of data:

  • Identity and Business Verification Information: Full name, corporate email address, registered phone numbers, company name, and physical business location details. For Meta Business verification and onboarding compliance, this includes official business verification documentation (such as corporate trade licenses, VAT certificates, or utilities).
  • Meta API & Messaging Data: WhatsApp Business Account (WABA) IDs, unique phone number IDs, Meta System User Access Tokens, pre-approved message templates, webhook payload histories, and messaging configuration settings.
  • Unified Media Storage & Channel Data: Images, videos, PDF documents, and audio recordings uploaded by users to our central media storage network to execute interactive marketing templates and chat flows.
  • Database & CRM Infrastructure Sync Data: Contact names, subscriber telephone profiles, associated groups, client custom tags, and automated segmentation rules.
  • Billing and Financial Data: Corporate billing addresses, transaction references, and encrypted payment details handled securely by our integrated, PCI-compliant payment processors.
  • System Log Architecture: IP addresses, technical browser signatures, operational timestamps, active access parameters, database queue performance metrics, and automated system logs.

  1. How We Use Your Information

We leverage collected data exclusively to run, protect, and optimize your business communications pipeline:

  • Core Platform Management: Provisions your cloud dashboard space, establishes messaging routing, and manages workspace credentials.
  • Meta Onboarding Synchronization: Initiates required verification checks, handles embedded signup protocols, executes required endpoint registrations, and activates message gateway encryption certificates.
  • AI Chatbot & Automation Execution: Employs conversational logic frameworks, user-configured chat flows, and dynamic lead routing systems to execute automated subscriber interactions.
  • Transactional Tracking & Billing Management: Manages usage limits, processes periodic subscription transactions, and updates real-time messaging wallet states.
  • System Safeguarding & Compliance: Monitors messaging throughput vectors to actively prevent automated spam loops, identify malicious platform operations, and enforce network compliance.

We maintain a strict stance on data privacy: We do not sell, rent, lease, or monetize your business or consumer data to any third-party marketing or advertising agencies.

  1. Third-Party Data Handlers and System Integrators

To deliver advanced omnichannel automations, data must occasionally be securely processed through authorized global third-party software networks. Data is only shared to fulfill explicit user features:

  • Meta Platforms Inc. (WhatsApp Cloud API & Facebook Business Manager): To establish direct network routing, sync dashboard configuration cards, transmit active outbound template lines, and handle customer replies. Review Meta’s policy at: https://www.facebook.com/privacy/policy
  • Artificial Intelligence Core Engines (e.g., OpenAI API, Large Language Model Providers): To fuel smart conversational chatbots, analyze lead inputs, and generate interactive chat flow logic chosen by the user.
  • Cloud Infrastructure and Transactional Toolsets: Secure cloud-hosting networks, transactional system mail tools, customer support terminal platforms, and payment gateways.

  1. Google API Services & Google Sheets Synchronization (Special Disclosure)

WABA MANAGER allows users to link their Google Accounts to access advanced spreadsheet automation tools. If you choose to enable the Google Sheets connector, the following provisions apply strictly to protect your data network:

  • Accessed Scopes: The platform requests explicit access to the auth/spreadsheets scope (allowing reading, writing, and creating spreadsheets) and basic profile metadata.
  • Bi-Directional Contact and Lead Syncing: The platform reads column layouts from sheets you explicitly select to import contacts, assign automated groups, apply tags, or trigger preset message sequences. Inversely, the app automatically appends real-time leads captured from Meta Ad campaigns directly into a dedicated spreadsheet tab.
  • Google API “Limited Use” Compliance: WABA MANAGER’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including its strict Limited Use requirements.
  • Prohibition on Data Transfers: Data obtained via Google API scopes is strictly used to provide visible, user-facing automation features within your dashboard. This data is never transferred to third parties, never sold, never used to deliver personalized advertisements, and is completely barred from being used to train generalized external AI models.
  • Access Control: No humans within our organization are permitted to read your private Google spreadsheet data unless explicitly requested by you for technical troubleshooting support or required by applicable local laws.

  1. Corporate Indemnity, System Safety & AI Disclosures

To protect the operating entity and its infrastructure, users explicitly recognize and accept the following boundaries of liability:

  • AI Generative Limitations: Users understand that our platform utilizes AI tools for chatbot automations. WABA MANAGER does not assume liability for unexpected conversational outputs, inaccurate data generation, or unintended customer responses caused by AI hallucinations or custom-built chat flows. The user assumes full operational responsibility for monitoring their AI behavior.
  • Prohibited Transmission Activities: We strictly prohibit the use of our infrastructure for sending unsolicited marketing blasts (SPAM), prohibited religious content, or materials that run counter to local regulations or Meta’s Commerce Policy. We retain absolute authority to instantly suspend any system user violating this rule.
  • Independent Platform Bans: WhatsApp and Meta apply independent compliance filters. WABA MANAGER provides the technical API highway but is completely separate from Meta’s review board. We are not liable for any account restrictions, number quality score decreases, temporary messaging locks, or permanent bans imposed on your corporate accounts by Meta.
  • The Auto-Save and User-Error Boundary: Because Google Sheets utilizes real-time character auto-saving, the user is entirely responsible for setting up their mandatory automation guardrails (such as a status dropdown trigger column). WABA MANAGER is not responsible for accidental message fires, premature outbound sequences, or overwritten spreadsheet cells caused by uncoordinated changes made inside their linked spreadsheets.

  1. Data Storage, Security, and Global Encryption

We implement professional-tier digital security structures to safeguard your sensitive business data:

  • All inbound and outbound transmission endpoints operate through verified Secure Socket Layer (SSL/TLS) encryption layers.
  • Access tokens, system secrets, and client credentials are fully encrypted at-rest within our production databases.
  • Server networks are guarded behind advanced web application firewalls with strict role-based authorization parameters.

Please note that no web transmission path or storage method is completely impenetrable. While we constantly monitor and upgrade our defensive software architectures, we cannot guarantee absolute, unconditional security.

  1. Data Retention & System Deletion

We preserve data records for as long as a client’s platform registration remains active. Upon explicit cancellation or workspace deletion:

  • Active OAuth access keys, linked Google refresh tokens, and Meta synchronization cookies are immediately wiped from our system memory.
  • Associated database records are systematically removed, except for limited historical billing logs required to satisfy UAE tax authorities, resolve ongoing contract disputes, or comply with statutory corporate legal obligations.

  1. User Rights

Depending on your operational domain, you retain clear legal rights concerning your processed data. You may request to inspect the personal details we store, require corrections to broken profile strings, or demand a thorough wipe of your platform metrics. To invoke these choices, submit an explicit request to: support@wabamanager.com.

  1. Adjustments to This Privacy Policy

We reserve the right to revise or adjust sections of this Privacy Policy to match evolving security standards or cloud API regulations. Any structural adjustments will be updated directly on this page with a fresh revision date. Continued usage of the platform following an update constitutes full legal acceptance of the revised policy.

  1. Contact and Corporate Headquarters

For questions regarding this policy, data processing, or regulatory compliance, contact:

Business Mind Marketing FZ LLC